At Pryzaa, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Return Eligibility

You may return eligible items within 14 days of the delivery date.

To qualify for a return, items must be:

• In original condition

• Unworn and unwashed

• Free from stains, makeup, or damage

• Returned with all original tags attached

Items that do not meet these conditions may be sent back to the customer.

Return Method

Returns are issued as store credit.

Once your return is received and processed, you will receive a store credit code by email that can be used for future purchases.

Store credit allows you to easily order a different size or style.

Return Shipping

United States Orders

Return shipping within the United States is covered by us.
A prepaid USPS return label will be provided after contacting our support team.

International Orders

International customers are responsible for return shipping costs.

Return Processing Time

After we receive your return:

• Returns are typically processed within 7–10 business days.

• You will receive your store credit via email.

If a refund to the original payment method is approved (for damaged items), it may take up to 10 business days to appear in your bank account.

Damaged or Incorrect Items

If you receive a damaged or defective item, please contact us before returning the product.

Email us with:

• Your order number

• A photo of the issue

• A short description of the problem

Once reviewed, we may offer:

• A refund

• Store credit

• Or reimbursement for repair costs if applicable.

Return Address

Please contact our support team before sending any returns.

Return Address:

Lucy in the Skys, Inc.
107 E 9th St
5th Floor
Los Angeles, CA 90079
United States

Contact Us

If you have any questions regarding returns, please contact us.

Email: shop@pryzaa.com