General FAQ

🛍️ Ordering

Q: How do I place an order?
To place an order, simply add your desired items to your cart, proceed to checkout, and follow the prompts to complete payment.

Q: Can I change or cancel my order?
Once an order is placed, changes or cancellations may be limited. Please contact our support team as soon as possible with your order number, and we will assist you if the order has not yet shipped.

📦 Shipping

For details on shipping times and options, visit our Shipping Policy page.
We offer standard and express shipping options with tracking provided for all orders.

📏 Sizing & Fit

Q: How do I choose the right size?
Our model is approximately 5’9″ (175 cm) and wears a size Small, generally equivalent to US Size 2.
If you are between sizes, we recommend ordering one size up, depending on fabric stretch and fit.
For full-size charts, view our Size Guide.

💳 Payments

We accept multiple secure payment methods, including:

  • American Express

  • Maestro, Mastercard

  • Visa

  • Apple Pay

  •  Google Pay

Your payment information is processed securely and is never stored on our servers.

🔁 Returns

Q: What is your return policy?
Eligible returns can be made within 14 days of delivery.
Items must be returned in original condition with tags attached.
Most returns are issued as store credit after inspection.

For full details, see our Return Policy.

📧 Order Confirmation

After placing an order, you will receive a confirmation email.
If you don’t see it, please check your spam or junk folder.

📬 Tracking

Once your order ships, you will receive a shipping confirmation email with tracking so you can monitor delivery status.

🧾 Discounts & Promotions

Discounts are applied at checkout where applicable.
Promo codes cannot be applied after the order is completed.

📍 Address & Business Info

For questions about our business or policies, contact our support team:

Email: shop@pryzaa.com
Address:
Lucy in the Skys, Inc.
107 E 9th St
5th Floor
Los Angeles, CA 90079
United States

❓ Still Have Questions?

If you have a question that isn’t answered here, feel free to contact our support team — we’re happy to help!

Email us at shop@pryzaa.com